Terms & Conditions
Welcome to Spydercraft. These Terms & Conditions govern your access to and use of https://spydercraft.co/ and purchases made through the website.
The website is operated by SPYDERCRAFT PRIVATE LIMITED, under the brand name Spydercraft. By accessing the website or placing an order, you agree to these Terms & Conditions.
1. Use of the Website
You agree to use this website for lawful purposes and to provide accurate and complete information when placing an order or contacting our team.
You must not misuse the website, interfere with its operation, or attempt to access it through unauthorised means.
2. Products and Product Information
Spydercraft offers furniture products, including study tables, TV units, storage cabinets, wardrobes, kitchen cabinets, bookshelves, coffee tables, beds, and related items.
We make reasonable efforts to display accurate product descriptions, images, prices, and availability. Product appearance may vary slightly due to lighting, photography, or screen settings.
Customers should review the product description, specifications, price, and other available details before placing an order.
3. Pricing and Orders
Product prices and applicable charges are displayed on the website or during checkout.
Submitting an order constitutes a request to purchase the selected products. Customers are responsible for providing accurate contact, billing, and delivery information.
Order processing and fulfilment are subject to product availability and successful completion of the applicable checkout process.
4. Shipping and Delivery
Our standard delivery timeline is 3–8 days. Orders are generally processed on the same business day or the following business day, and in-stock products are generally dispatched within 2 business days of order processing.
Delivery timelines may vary depending on the delivery location, courier availability, and logistical circumstances.
Customers are responsible for providing a complete and accurate delivery address and contact information.
5. Returns and Refunds
Customers may request a return within 3 days of receiving a product if the item is damaged upon delivery or differs from the product ordered.
Returns are accepted only for eligible wrong or damaged items. Customers should contact our support team within the applicable return window and provide their order details and relevant information about the issue.
Refunds for approved requests will be processed within 7 working days. The time taken for the amount to appear in the customer's account may depend on the bank or payment service provider.
The Return, Refund & Cancellation Policy published on our website forms part of these Terms & Conditions.
6. Order Cancellation
Customers who wish to cancel an order should contact our customer support team as soon as possible.
Cancellation requests are reviewed according to the order's processing and fulfilment status. A cancellation cannot be guaranteed once the order has progressed to dispatch or fulfilment.
7. Intellectual Property
Website content, including text, graphics, logos, product images, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use website content without appropriate authorisation, except where permitted by applicable law.
8. Limitation of Liability
To the extent permitted by applicable law, Spydercraft shall not be responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond its reasonable control.
Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot lawfully be excluded or limited under applicable law.
9. Governing Law
These Terms & Conditions are governed by the laws of India, subject to applicable consumer protection laws and other mandatory legal requirements.
10. Contact Information
For questions regarding these Terms & Conditions, products, or orders, please contact us:
Business Name: SPYDERCRAFT PRIVATE LIMITED
Brand Name: Spydercraft
Email: spydercraft151@gmail.com
Phone: +91 9870791813
Customer Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM
Address: Khata No. 00146, Khet No. 290/1, R229 G5C, Barauth Link Road, RR Traders, Mauja, Jarauth, Aligarh, Uttar Pradesh – 202002, India