Privacy Policy
Effective Date: 15 October 2026
At Spydercraft, operated by SPYDERCRAFT PRIVATE LIMITED (Trade Name: SPYDERCRAFT PRIVATE LIMITED), we respect your privacy and are committed to protecting the personal information you share with us when using https://spydercraft.co/.
This Privacy Policy explains what information we may collect, how we use it, and how we handle it when you visit our website or place an order.
1. Information We Collect
When you browse our website, contact us, or place an order, we may collect information such as:
- Personal Information: Your name, phone number, email address, billing address, and delivery address.
- Order Information: Details of products purchased, order history, and information required to process and fulfil your order.
- Communication Information: Information you provide when contacting our customer support team regarding a product, order, return, or other enquiry.
We collect information that is relevant to providing our services and processing customer requests.
2. How We Use Your Information
We may use your information to:
- Process, confirm, and fulfil orders.
- Arrange product shipping and delivery.
- Communicate order updates and respond to customer enquiries.
- Handle eligible return and refund requests.
- Provide customer support.
- Maintain business records and comply with applicable legal obligations.
- Improve our website, services, and customer shopping experience.
3. Sharing of Information
We may share relevant information with service providers involved in fulfilling your order or supporting our business, such as delivery partners and payment service providers, where necessary to provide the requested services.
We may also disclose information when required by applicable law or when necessary to protect our legal rights.
We do not use customer information for purposes unrelated to our business operations without an appropriate legal basis.
4. Payment Information
Payments made through our website may be processed by third-party payment service providers. Payment transactions are subject to the applicable terms and privacy practices of those providers.
Customers should refer to the relevant payment provider for information about how it processes payment details.
5. Data Security
We take reasonable measures to protect the personal information we handle against unauthorised access, misuse, loss, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and transaction records, resolve disputes, and meet applicable legal requirements.
7. Your Privacy Rights
Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information. We may need to retain certain information where required for legal, accounting, or legitimate business purposes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:
Business Name: SPYDERCRAFT PRIVATE LIMITED
Trade Name: SPYDERCRAFT PRIVATE LIMITED
Email: spydercraft151@gmail.com
Phone: +91 9870791813
Address: Khata No. 00146, Khet No. 290/1, R229 G5C, Barauth Link Road, RR Traders, Mauja, Jarauth, Aligarh, Uttar Pradesh – 202002, India
By using our website, you acknowledge that you have read this Privacy Policy.