Return, Refund & Cancellation Policy
At Spydercraft, we want customers to receive the products they ordered in the expected condition. This policy explains the conditions for returns, refunds, and order cancellations for purchases made through https://spydercraft.co/.
1. Return Eligibility
Customers may request a return within 3 days of receiving the product, provided the product is:
- Damaged upon delivery; or
- Different from the product ordered.
Returns are accepted only for eligible wrong or damaged items. Requests for reasons other than these conditions are not covered by this policy.
2. How to Request a Return
To report a wrong or damaged product, contact our customer support team within 3 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the wrong or damaged product, where applicable.
Our team will review the information and communicate the next steps. Please retain the product and its packaging until you receive instructions regarding your request.
3. Return Review and Resolution
Each return request will be reviewed to determine whether it meets the eligibility conditions stated in this policy.
If the request is approved, we will communicate the applicable resolution and the steps required to complete it.
4. Refund Policy
Refunds for approved requests will be processed within 7 working days.
The refund will be handled through the applicable payment or refund process. The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.
5. Order Cancellation
If you need to request cancellation of an order, please contact our customer support team as soon as possible and provide your order number.
Cancellation requests will be reviewed based on the order's processing and fulfilment status. A cancellation cannot be guaranteed once an order has progressed to dispatch or fulfilment.
6. Contact Us
For return, refund, or cancellation enquiries, contact us using the details below:
Business Name: SPYDERCRAFT PRIVATE LIMITED
Email: spydercraft151@gmail.com
Phone: +91 9870791813
Customer Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM